Water utility billing software

Billing software for small and rural water utilities.

Metered and flat-rate water and sewer billing, payments, work orders, scheduling and
accounting in one system — priced per hookup, starting at $100 a month. Built by
people who run a water utility, and already running one today.

Watch the 3-min tour
Call (509) 902-0523

The billing runs on one person and a spreadsheet.

Most small and rural water systems aren’t running bad software. They’re running no
software — a spreadsheet, a shoebox of meter cards, and one person who knows
how all of it fits together.

That person is retiring. More than 60% of rural water operators are
eligible to retire within ten years, and 45% of small systems have no full-time
certified operator. When they go, the billing knowledge goes with them.
One person wears every hat. At a small system the person doing Safe
Drinking Water Act reporting is the same person handling billing disputes and
answering to the board. Manual process isn’t just slow — it’s a reliability risk.
The board keeps deferring it. Switching sounds disruptive, and nobody
volunteers to own a failed migration. So systems wait — and end up switching
reactively, after a computer dies or a vendor drops support.
Enterprise software prices you out. The platforms built for cities
quote six figures and a six-month implementation for a utility with 80 connections.

One system for the whole utility. Not just billing.

Most utility billing software bills. You still buy something else for work
orders, something else for accounting, and you keep your service area in a
filing cabinet. BasicBMS Water runs the whole operation, and every feature is
included at the same price.

Metered & flat-rate billing
Customers & accounts
Invoices
Payments & Stripe portal
Notifications & communication
Work orders
Scheduling — reads, shut-offs, turn-ons, testing
Payables
General ledger
Geo-spatial mapping of your service area
Unlimited users
Recurring billing that runs itself

Coming next: One Click Meter integration — reads
flow straight into billing, so nobody transcribes a number by hand again.

Priced per hookup. That’s the whole formula.

$3 per hookup, per month — $100/month minimum

No tiers, no per-seat games,
no bundles. Every feature and every user included. Add connections and it scales;
lose them and it drops.

Your system	Per month	Per year
Under 34 connections	$100 (minimum)	$1,200
65 connections	$195	$2,340
150 connections	$450	$5,400
250 connections	$750	$9,000
More than 250	Volume pricing — let’s talk

That’s about a dime a day per connection for accurate
billing across the whole utility. Implementation is a one-time build on top: we
migrate every account and meter, configure your rates, and stand up your utility
live. A real utility-billing rollout runs into six figures — yours is a
fraction of that. For the full breakdown — published
industry ranges, what drives the number, and what our implementation covers — read
how much utility billing software costs.

You won’t lose your history, and you won’t be down for a week.

This is the part boards actually worry about, so here’s the plain answer: the
migration is our job, not yours. We move every account, every meter and every
balance, configure your rate structure, and stand the system up live before you
start paying monthly.

We do the conversion

Accounts, meters, balances and
rates come across. You aren’t retyping your customer list into a new system.

Billing starts when you’re live

The one-time
implementation is scoped up front. Monthly billing begins once your utility is
actually running on it.

Nothing is locked in

Your data is yours. Records are
stored and exportable — the door swings both ways.

It’s already running a water company.

Pomona Artesian Irrigation Company — a water utility
in the Yakima area — runs its accounts, invoicing, scheduling, mapping and
online payments on BasicBMS today. Not a demo. A live, operating water company.
If it runs theirs, it runs yours.

Questions we get from small systems

Is this rural water billing software, or is it built for cities?

It’s built for the small and rural water systems that enterprise software prices
out — districts, associations, irrigation companies and small towns. It’s live at
one today.

Can it bill sewer or other charges on the same account?

Yes. A flat sewer, garbage or base charge is a rate line on the same bill as the
metered water, so the customer gets one invoice and you post one payment.

Can it handle metered billing?

Yes — usage or flat
rate, generated on a schedule rather than by hand.

How do our customers pay?

Online by card, through a
secure Stripe portal. Payments post to the account automatically. Customers can
manage their own card on file, which means fewer calls to your office.

What does setup cost?

Implementation is a one-time
build — we migrate your accounts and meters and stand up your utility. It’s a
fraction of what the big platforms charge. After that you’re on $3 per hookup
per month, $100 minimum.

Do we pay per feature or per user?

Neither. Every
feature is included and users are unlimited. You pay $3 per hookup, nothing else.

We’re a small association, not a city. Does that matter?

No. Water districts, associations, irrigation companies and small municipal
systems all bill the same way — connections, meters, rates and a cycle.

What happens to the spreadsheet we’ve used for years?

It becomes the migration source. We import from it, then you stop maintaining
it. The history stays with the accounts.

See it on a real water company.

Watch the three-minute tour,
or call and we’ll run your connection count and show you the live setup.